1. What is the shipping cost policy ?

All orders are subject to handling and transport costs. These vary according to the volume ordered. The aim is to cover the costs incurred without any margin.

2. Who is entitled to a wallet ?

Only Yanmar employees/departments can have a wallet for internal purposes. Dealers/resellers are not eligible.

3. What is the delivery time from the payment of the order ?

All orders are prepared and shipped within 24/48 hours. Standard delivery times are added: France +48h / Europe +2/3 days / +4/5 days Worldwide.

4. How to size textile products ?

We invite you to consult the size guide.

5. Returns

If you are unhappy with your item, you can return the goods within 14 days of receipt. Please make sure that the item is packaged properly, and keep hold of any paperwork. We cannot be held responsible for items that go missing in transit.

Return policies: All returns must be as new. Toys must be sent back in the intact original packaging, containing all parts and accessories. Clothing must also be returned in the original packaging.

Please note: we cannot exchange ordered clothing into another size. You have to return your ordered size and place a new order with the different size.

Personalized products are non-returnable!

Return costs: Items must be returned at your own cost, however we will cover the return costs if the goods are faulty or if the wrong item is delivered.

As soon as we have received your return we will issue a refund.