Customer Care Center

Got any questions? Contact our Customer Care Center for help: Support

(Monday to Friday) from 9:00-12:30 and 13:30-17:00.

Shipping & Delivery

YANMAR works together with SAMM Trading, to process all orders.
Depending on the delivery country we do have different process- and delivery times (in days):

)

The following shipping costs will apply :

All prices quoted are exclusive of VAT.

For private customers, here are the shipping costs for products not exceeding 4.99 Kgs and delivered within the European Community : 

• 8.00 Euros    FR (Metropolitan France)
• 14.00 Euros  DE, NL, AT, BE, DK, ES, IE, IT, LU, PL, PT, AN
• 16.00 Euros   FI, CZ, BG, EE, HR, HU, LT, LV, RO, SI, SK, SE

For professional or private customers (except for the above mentioned conditions), it will be necessary to request a shipping quote. The relationship between the volume of purchase and the geographical area has an important impact on the transport costs.

Returns

If you are unhappy with your item, you can return the goods within 14 days of receipt. Please make sure that the item is packaged properly, and keep hold of any paperwork. We cannot be held responsible for items that go missing in transit.
Return policies: All returns must be as new. Toys must be sent back in the intact original packaging, containing all parts and accessories. Clothing must also be returned in the original packaging.
Please note: we cannot exchange ordered clothing into another size. You have to return your ordered size and place a new order with the different size.

Personalized products are non-returnable!

Return costs: Items must be returned at your own cost, however we will cover the return costs if the goods are faulty or if the wrong item is delivered.

As soon as we have received your return we will issue a refund. 

Viewing Orders

If you sign-in to your user account you can use the area "My Orders" to view more details and information about your current and past orders. 

Updating Account Information

Sign-in to your user account. You can set your default invoicing address as well as adding multiple shipping addresses. You can also update your email address and change your password.

Voucher Conditions

• Vouchers are non-refundable
• Voucher codes can be redeemed only once
• If the purchase falls below the amount of the voucher, the holder will not receive the difference as credit
• If the purchase exceeds the amount of the voucher, the holder must pay for the balance
• You can only redeem one voucher per order
• Vouchers cannot be redeemed for cash. Items purchased by vouchers, if not satisfactory, can be exchanged for comparable merchandise only
• We are not responsible for lost or stolen gift Vouchers
• The holder is responsible for all taxes (including VAT), duties or fees arising out of the use of the voucher to purchase merchandise
• The voucher does not include shipping and handling

Credit card fees

Credit card payments may result in additional fees from your credit card company. We accept no responsibility for any additional fees.